Senior Team Leader - French

Senior Team Leader - French

Webhelp Portugal



Senior Team Leader - French

Detalhes da Vaga

Senior Team Leader - French

City :Lisbon
Job :Other
Sector :

Mission :

Analyze business activity results and define the necessary action plans
Ensure the respect of processes and quality standards
Manage Employees Engagement, and implement the necessary action plans
Ensure the availability of resources and production means
Manage production incidents
Take care of project administration (invoicing, payments, paid leave…)
Manage reporting demands
Elaborate and animate production committees, steering committees and customer visits

Team management

Manage, motivate and gain team loyalty
Brief the team on their performance, customer requirements, and the Webhelp vision
Evaluate team members, define development areas and support their progression.
Identify the training needs of his/her team members.

Profile :

Native in French with a good level of English
Significant experience in team leadership and a good knowledge of Contact Centers.
Strong analytical skill, good communication, and listening skills.
Excellent time management
Excited about developing others.
Rigorous and ready for a challenge!


An attractive base salary
Health care+dental plan
If you join us from abroad a package to help you settle in Portugal (moving in, travel, housing).


Fonte: Neuvoo2_Ppc


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