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Senior Director Of Cloud Operations

Senior Director Of Cloud Operations
Empresa:

Feedzai


Senior Director Of Cloud Operations

Detalhes da Vaga

We\'re looking for a Senior Director of Cloud Operations to participate and support Feedzai in its path to become a cloud first company.

Since its inception in 2016, Feedzai Cloud has been growing over 500% year over year and serves some of the world largest banks and online retailers processing more than 7b transactions per year.

Reporting to the SVP of Engineering, you will own Feedzai Cloud operations and be a key driver of the execution of the strategy for us to become a cloud-first company. You will be working at the intersection of product development, customer success and sales, understanding both the technical and business requirements, ensuring that our cloud delivers value to our customers.

Responsibilities
Lead our SaaS operational strategy and execution, preparing the team to scale and support 5-10x more customers over the next 3 years.
Work closely with engineering, product management and customer success, designing and implementing the necessary processes to ensure operational readiness, zero downtime deployments, and upstanding service SLAs
Lead and manage a cloud operations team, including selection, performance management, developing, mentoring and coaching of these team members to drive results.
Support sales and pre-sales teams by being the face of Feedzai Cloud and talking to customers both pre and post sale.
Collaborate with Product Management to redefine our service approach focused on providing a better experience to the customer of the service.
Ensure compliance and certification regarding relevant standards (e.g. PCI-DSS Level-1, SOC2 Type II, ISO27001) as well as regulations (e.g. GDPR).
Drive to effective resolution assigned client escalations including post-mortem root cause analysis and recommendations/implementations to ensure long-term remediation of issues.
Drive and ensure processes for Monitoring, Incident Management and Release Management
Proactively communicate with key stakeholders regarding the system availability status, scheduled maintenance windows and product performance.
Ensure an accurate business continuity plan is maintained and tested
Develop and manage a budget to ensure an efficient and effective use of capital

Qualifications
BS or MS (preferred) in Computer Science or similar technical field
10+ years of engineering leadership experience of highly technical products. Having run a large scale operation is a plus.
Experience in building teams from hiring to setting processes and growing engineers. Experience as manager of managers is a plus.
Experience building and running services in the cloud.
Good communication and influencing skills with stakeholders and customers.

Feedzai is an Equal Opportunity Employer.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

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Fonte: Myjob


Área:

Requisitos