Our client is a growing FinTech company
A good opportunity for personal and professional development
Sobre o nosso cliente
Our client is a dynamic and fast-paced FinTech Company.
Descrição
Empower SMEs and Entrepreneurs: Provide hands-on guidance in creating business plans, setting financial goals, and building growth strategies tailored to each client's unique needs. Help customers maximize their use of Rauva's suite of products and services, ensuring they receive tailored guidance and resources to succeed.
High-Value Engagement: Conduct regular check-ins with high-value customers, offering personalised guidance to keep them on track toward their goals and ensuring their ongoing satisfaction.
Analyse and Advocate: Analyse customer feedback to identify areas for improvement, and communicate such feedback to other teams in a clear and structured manner.
Problem Resolution: Handle customer complaints and escalations, ensuring swift and satisfactory resolutions. Work with accounting, legal, and operations teams to address complex customer inquiries, providing well-rounded advice and solutions.
Operational Support: Assist the Operations Manager with any ad-hoc projects.
Perfil ideal
Solid understanding of the unique challenges faced by SMEs and entrepreneurs, backed by solid basis in different business areas like marketing, finance and accounting.
Proven experience (2+ years) in a customer-facing role (accounting, sales, customer retention/success, account management, or a related role)
Exceptional communication and interpersonal skills.
Creative problem-solving abilities and a customer-centric mindset.
Good analytical skills and ability to interpret data and make data-driven decisions.
Ability to work collaboratively in a fast-paced environment.
Data driven and proficient with Excel/Google sheets.
Fluency in English and Portuguese (mandatory).
Previous fintech/SaaS/startup experience is valued.
Vantagens
#J-18808-Ljbffr