Requisition ID: 233971Work Area: Consulting and Professional ServicesExpected Travel: 0 - 80%Career Status: ProfessionalEmployment Type: Regular Full Time
COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
The S/4HANA Cloud Consultant will act as trusted partner to our customers on their journey to the cloud, from scoping and planning of the initial deployment to continuous value engineering of adopting quarterly updates. The Consultant role requires deep understanding of ERP process across functional borders, as well as a service-oriented attitude with the aim to achieve customer delight. The Consultant role will be at the core of our customers and of SAPs success and is primarily a strategic relationship function, accountable for the overall services and support engagement and successful delivery of DBS services.
KEY RESPONSIBILITIES AND TASKS
Ensure customer success, satisfaction, and referenceability for S/4HANA Cloud customers
Define methodology, tools and processes allowing a successful customer adoption
Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)
Identify cross and upsell opportunities within existing customer engagements in line with the innovation strategy of the customer
Drive the adoption of the value based innovation roadmap and guide the customer in their journey
Define services to enable customers to embrace cloud’s agile way of life: Drive Continous Value Engineering (CVE) with the consumption of quarterly innovation / cross sell and upsell leveraging in-application telemetry capability
Plan and personalise the customer journey while maintaining global scalability and consistency
Responsible for high quality delivery in all assigned S/4HANA Cloud customers
Ensure in time & quality delivery, revenue consumption and profitability management
Drive the Digital Business Service strategy for S/4HANA Cloud
Ensure cross-LoB collaboration, best practice sharing and team work
Cooperation and Coordination
Autonomy and collaboration with C-level customers and their direct reports as well as with SAP Global Account Directors, Project Managers, Licensing team, Account executives, Regional Leads, Senior Consultants, and SAM to drive the customer adoption strategyProduct Expertise
Holistic overview of the SAP product and service portfolio
EDUCATION AND COMPETENCIES / SKILLS
Profound knowledge of the SAP Digital Business Services area as well as internal SAP processes
S/4 HANA Finance knowledge
Universal Journal architecture and simplifications
Controlling knowledge is a plus (Product Costing and Profitability Analysis)
IFRS16 and IFRS 15 knowledge is a plus
High customer orientation, service attitude and business acumen
Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
Adaptability and flexibility to manage deadline pressure, ambiguity and change.
2+ years of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment
2+ years of ERP and related experience with SAP Finance/ CO product delivery experience
2+ years customer facing experience
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.