Rpa Uipath Technical Support

.Meritis is an IT consulting, management and development firm founded in 2007, with offices in Paris, Sophia-Antipolis, Aix-en-Provence, Montpellier, Toulouse, Nantes, Lille, ... And now Portugal !
Our mission ?
To connect the best talents with companies, and give them a head start.We support our clients in all their digital transformation needs through a wide range of areas of expertise: Software Engineering, Finance, Project Management, DevOps, Data, Cloud, Cybersecurity and Agility.We are active in the banking, insurance, telecommunications, industry and transport sectors, and today 40% of CAC40 companies are Meritis clients.Guided by our values of high standards, humility, benevolence and proximity, we now employ over 900 people.We make it a point of honor to be close to our employees and to provide them with individualized support, whatever their position within the company.Certified Great Place To Work since 2013, our concept of well-being at work goes far beyond a simple label, and it's our employees who speak best of it:
- Point of contact: for UiPath software robots in production environment, assisting end-users with troubleshooting, diagnosing, and resolving technical issues related to RPA processes and tools.
- Monitoring and maintenance: Monitoring RPA processes and systems to ensure they are running smoothly and efficiently, as well as performing routine maintenance and updates to optimize performance.
- Documentation and reporting: Documenting support tickets, resolutions, and best practices, as well as providing regular reports on the performance and health of RPA processes to stakeholders.
- Process improvement: Identifying opportunities to enhance and optimize RPA processes, as well as collaborating with the development team to implement improvements.
- Training and knowledge sharing: Providing training and support to end-users and stakeholders, as well as sharing knowledge and best practices within the RPA support team.
- Stakeholder communication: Communicating effectively with various stakeholders, including business users, IT teams, and RPA developers, to understand their needs and provide timely and effective support.
- Quality assurance: Ensuring that RPA processes meet quality standards and compliance requirements, as well as participating in testing and validation activities.
- Continuous learning: Staying updated with the latest RPA technologies, tools, and best practices, as well as continuously improving skills and knowledge in the field of robotics and automation.SkillsMust Haveo2+ years of IT experience on application support; OProficient in RPA toolsand technologies such as UiPath, Blue Prism, Automation Anywhere, or other similar platforms, with the ability to troubleshoot and resolve technical issues related to RPA processes