Job Title: Customer Service Representative – French Market (Remote, Urgent)Location: Lisbon (Remote)Schedule:Early Shift: 08:00 AM - 05:00 PMNight Shift: 01:00 AM - 10:00 AM5 Days per WeekKey Responsibilities: Provide excellent customer support to French-speaking customers via phone, email, and chatAddress and resolve customer inquiries related to products, services, and accounts in a timely mannerTroubleshoot customer issues and escalate when necessary to appropriate departmentsEnsure customer satisfaction by following up on inquiries and maintaining effective communicationAccurately update and manage customer accounts and interactions in the systemCollaborate with team members and management to maintain a high standard of customer careWork flexible hours, including early and night shifts, with consecutive days off whenever possible Requirements: Native French speaker (mandatory)C1 level of English (written and spoken) for internal communicationPrevious experience in customer service is a plusStrong communication and problem-solving skillsAbility to manage multiple customer inquiries simultaneouslyTech-savvy and comfortable working with customer support tools and systemsFlexibility to work rotational shifts (early and night shifts) and meet business needs What We Offer: Competitive salary packageRemote working from LisbonTraining and support for career developmentDynamic and friendly work environmentOpportunities for advancement within the company Urgent position – Apply now and become part of our fast-growing team!
