Quality Analyst – French and English Fixed term, one year contract with possible extension
Location: Lisbon, PortugalCognizant has been a tremendous success story globally over the last 20+ years, it is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.The main purpose of the role would be to act as a Quality Analyst for the French language, to work for one of the best loved companies in the world within an international team.You will be part of a rapidly growing multilingual client facing team, which will be working onsite with and alongside internal teams for a leading online multinational company to respond to client leads and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence.Role will include:
The Quality Analyst will be responsible auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience.
The Quality Analyst will also aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
Work with an online tool and validate accuracy of data displaying on certain websites.
Make decisions as to what course of action needs to be taken to ensure correct information is displayed.
Make contact with clients when necessary in a courteous, professional and efficient manner.
Process and raise required requests/transactions and make sound decisions related to customer requirements.
Follow all compliance and security measures relating to client data.
Take action on process transactions and handle the same with proper research.
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Adhere to process norms and structure.
Required skills and experience:
Fluent English combined with French
Relevant experience in media, marketing, sales or digitalWe offer
Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization
Training & development opportunitiesCompetitive salaryIf you are looking for similar positions and are interested with the company, do not hesitate to send us your CV anyways!
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Aug 12 2019
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.