Project Manager And Coordinator For Client Service Emea

Project Manager And Coordinator For Client Service Emea

Bnp Paribas 2



Project Manager And Coordinator For Client Service Emea

Detalhes da Vaga

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees - including more than 154,000 in Europe and over 5,000 in Portugal alone. BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses. Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

The EMEA Client Service Coordination team is in charge of helping to define, implementing and ensuring the consistency of the Client Services model within EMEA region, in close coordination with the Global Coordination Client Service Team and, as a right hand of the EMEA Head of Client Services, helping to implement the Client Management - Client Services strategy.

Main responsibilities:

Lead or Contribute to Transformation projects or new systems implementations;

Support countries on issues or escalations;

Monitor countries activity and define benchmarks;

Coordinate the 28 EMEA countries covered, including best practices sharing.

Ensure consistent implementation of the Client Service Target Operating Model (TOM) at the countries level

Manage harmonization and Target Operating Model projects and ensure roll-out and implementation in EMEA countries

Contribute to new strategy definition and implementation, impacting Client Services, such as COCE projects

Act as operational expert and regional coordinator for change management initiatives induced by new department, business or bank strategy

Organize and coordinate the governance instances of Client Services at the region level (Production Call, Community call, … ) per each type of activity (CSD, CMTO or Global Markets) monitoring productivity or quality key indicators

Develops a continuous improvement culture across the region

Ensure consistent and smooth running of the Client Service BAU activity, being a countries ' first escalation point for Client Service topics

Engage regularly with the key regional stakeholders (Business, IT, Global Coordination, and other functions … )

Coordinate, organize and drive the development and prioritization of the main Client Services applications for the region (Hobart, ReVal, Tableau)

Good knowledge of BNPP ' s organization in general and CIB in particular

Experience of both Capital Markets and/or Corporate Banking operations is a plus (general understanding of cash management and investment banking products and processes, etc.)

Good knowledge of the key functional areas - processes, systems and organization

Ability to perform business analysis and understand systems

Ability to multi task and to change from one topic to another completely different

Project management - ability to undertake the role of project manager according to a project management methodology

Strong analytical skills and statistical reporting skills which involves attention to detail

Strong interpersonal skills (a Regional Coordination Client Service team member is required to deal with people at different levels across the organization, and worldwide)

Strong appetite for organization

Process oriented

Ability to think globally / see the overall picture

Ability to think forward

Good negotiation and influencing skills

Client focused

E xcellent verbal, presentation and written communication skills


Risk management skills, risk awareness

Strong sense of responsibility, good understanding of the rules, ethical guidance, and good judgment.

Please note that only applications submitted in English will be considered.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Fonte: Neuvoo3_Ppc



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