Porsche - Italian Technical Advisor - New Project In Lisbon

Porsche - Italian Technical Advisor - New Project In Lisbon
Empresa:

Sitel Portugal


Lugar:

Lisboa


Porsche - Italian Technical Advisor - New Project In Lisbon

Detalhes da Vaga

The job with SitelPortugalSitel is a global people-driven company that delivers Customer Experiences to the world’s best brands Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success New project at Sitel Portugal – scheduled for June 2020 - and this represents a pool of opportunities to learn and grow in a multinational company In the beginning I looked around and could not find quite the car I dreamed of So I decided to build it myself - Ferry PorscheThis quote gets to the heart of everything that makes Porsche what it is As a brand as a company and as an automotive manufacturer From day one Porsche has strived to translate performance into speed – and success – in the most intelligent way possible This also applies to Porsche’s Customer Interaction Centers - the front office for Porsche customers and prospects as well as Porsche dealers worldwide They are offering support for exclusive services such as Sales & After Sales digitalization and e-Performance services via multiple contact channels The jobWe are looking for the right candidate able to provide friendly efficient and customer-oriented service to our Client - Inbound support (e g technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers such as administration of customer accounts registration or operating issues charging network parking services Porsche Drive etc )- Cross-sales (e g clarification of contract-related questions extending subscriptions etc )- Outbound support (e g related Smart Mobility or e-Performance Services)- Case monitoring (Monitoring handling and - if necessary – escalation of open cases)- Response Card (e g handling of response cards administration of opt -ins and opt -outs)What you need to have- Italian native advanced level- English advanced level (minimum C1)- No employment termination due to just cause in work history- Knowledgeable in Windows based and Microsoft Office Applications- Secure handling of IT systems- Excellent listening and written oral communication skills in supported languages- High passion for automotive topics and digital technologies- Make empowerment business decisions with little guidance- Demonstrate out of the box thinking in order to resolve customer concerns- Proficient documentation and note taking must be able to clearly document information- Maintain a clear understanding of policy and procedures and warranty coverage- Understand the geography of the respective markets working for and being able to identify regions and provincesBackground - Experience in the customer service call center industry is preferred- 1 year working experience within technical areas or 1 year working experience within automotive OEM customer service or 3 years working experience within premium customer service with affinity for technical automotive topics at the same time- Experience with Luxury Brands and Customer Relationship Management Systems (CRM)For non-EU applicants a valid work permit is requiredWe work hard and reward harder Be part of Sitel Family – apply today For any question contact the Recruitment Team atjobs portugal sitel com


Fonte: Neuvoo3_Ppc


Área:

Requisitos

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