For our Client we are looking for Order to Cash Manager Responsibilities : Serve as the functional manager of the O2 C team.
Responsible for the output and quality of services provided by the O2 C Team to internal and external customers, including services provided by BPOs.
Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for overdue invoices, credit limits and payment terms and take corrective actions where necessary.
Billing, collection activities and resolution of customer disputes are performed timely and accurately.
Ensure compliance with the Service Partnership Agreement.
Manage O2 C Team performance through metrics and key performance indicators.
Drive implementation of standard O2 C processes and measurable improvements across the region by evaluating end-to-end process performance and advising on amendments where necessary.
Partner with business teams to identify and assess process gaps that negatively impact the customer experience, timeliness, or quality of provided services.
Support managing escalation and exception processes within the GBS team.
Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys.
Develop and recommend action plans to ensure targets are achieved or exceeded.
Assure that the appropriate internal control environment is maintained along with compliance with SOX requirements and relevant legal and regulatory requirements.
Serve as primary point of contact for internal and external audit requests.
Accountable training materials, SOPs and work instructions related to O2 C processes and systems are developed, reviewed, updated, and approved on a regular basis.
Qualifications: Business School or Finance Degree, Chartered, Management, Certified Accountant or equivalent, or MBA Minimum of 10 years' experience in an O2 C role, with a minimum of 5 years' experience leading medium to large international O2 C team.
Experience in a Global Business Services environment Experience with Oracle or another industry-leading ERP a plus English: essential French/Spanish/Italian: useful We offer : Employment contract directly with the employer; Attractive relocationpackage Challenging, complex and long term project ; To join a growing company at a crucial stage of development; Real impact on the development of the company on the market; Opportunity to work in an international team; Private medical care; Life insurance; Multi Sport Card;
