Posting DateDec 04, 2018
Job CategoryRooms and Guest Services Operations
LocationPine Cliffs Hotel, a Luxury Collection Resort, Algarve, Albufeira, PortugalVIEW ON MAP
BrandThe Luxury Collection
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Pine Cliffs Resort is the leading and award-winning Luxury Resort in Europe, a hidden prime seafront location on the coastline of the Algarve, Portugal.
It is an all integrated Complex / Resort with different options of accommodation including 3 Luxury Collection properties (Pine Cliffs Hotel, Pine Cliffs Ocean Suites & SPA, Pine Cliffs Residence) and 4 un-branded properties with a total of 800+ units, all managed by Marriott International.
The Resort offers extensive leisure facilities from sporting variety in the form of golf, tennis, paddle, football, pools and water sports, to culinary diversity, reflected in a range of international and local cuisines (11 outlets). From the 7000 square meters Porto Pirata, the children's village for younger guests, to Serenity Spa - The Art of Well Being, Hairstyle beauty salon, health club, shops and boutiques for holidaying adults and families.
In addition, Pine Cliffs Resort has the capacity to host groups up to 1.000 delegates, and offer an out of the box experience for them though the great variety of outdoor venues, the largest being 4,500m2 (48,437 ft2).
Manages overall the Resort Recreation and Activities, Health Club and Fitness Center, Leisure & Sports, Golf, Kids Club, Retail, Resort Packages and Activities, conbined with the experience Guide.
Responsible for guest and employee satisfaction as well as meeting standards and financial goals.
Develops and implements marketing strategies, sales packages for all areas and programs and new concepts.
Direct interaction with the Resort Concierge due to the promotion of the sales packages and the Cross selling, Cross Marketing, and Cross Promotion.
All internal and external activities for individual and organized groups.
Education and Experience
High school diploma profissional certification; 3 years experience in the recreation/health club Leisure operations or related professional area.
3-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 1 year experience in the recreation/health club operations or related professional area.
CORE WORK ACTIVITIES
Managing Health Club and Fitness Center, Leisure & Sports, Golf, Kids Club, and Corporate activities and Packages.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Schedules events, programs, and activities, as well as the work of others.
Develops and implements marketing strategies, sales packages and services, including special programs.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Manages outside vendors.
Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Manages Pools and Beach areas, including overall maintenance and licenses, daily upkeep and cleanliness.
Ensures all facilities are in appropriate operating condition.
Schedules work/repairs as needed with the Engineering Department.
Maintains and enforces safety standards and procedures with the recreation staff.
Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.
Manages operating budget.
Meet payroll need of the department.
Assists with major equipment purchases.
Provides special programming for holiday weekends and heavy transient time periods.
Plans and implements special recreational opportunities for resort guests as business demands.
Maintain and establish work relationships with 3rd parties, in all action areas.
Ensures all Resort Activities are scheduled and in place, Cultural, Sports, Venues background music, concerts, movies, entertainment, etc.
Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
Oversees all Human Resources activities in the Recreation area.
Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Support the hires, trains, and monitors development of recreation for all areas of responsability.
Participates in the performance appraisal system process, giving feedback when needed.
Coordinates all training activities for employees in department.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Adaptability- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
Problem Solving and Decision Making- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures associates are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Recreation/Fitness Center Services/Leisure & Sports/ Kids Club- Knowledge of fundamentals related to fitness and recreation on land and in water.
Fitness Instruction- The ability to provide instruction on fitness to groups or individuals, including leading fitness classes (e.g., aerobics, spinning, strength training), instructing on proper warm up and stretching techniques, demonstrating exercises to meet specific needs, and identifying when someone should not exercise (e.g., they have identified a medical condition on the Health Questionnaire or the...