Onboarding Specialist

About RauvaRauva is Portugal's first all-in-one platform designed for business owners and entrepreneurs to start, run, and grow their businesses.
From opening a business account and managing certified invoicing, expenses, and payments to accessing expert accounting services, Rauva brings everything you need into one single place. Combining cutting-edge technology with personalized human support, we simplify daily business finances so entrepreneurs can focus on what truly matters — growing their business.
And this is just the beginning, as we're in the process of acquiring the bank Montepio Empresas. Our achievements say it all: Awarded Mastercard For Fintechs Europe 2024Winner of the Banking Tech Awards 2024Recognized in the Technology Fast 50 2024 by DeloitteWinner of the Prémio Navegantes XXI 2024Selected by Banco de Portugal for the Finlab Portugal programSelected by Unicorn Factory LisboaHonoured as the Tech Innovator in Portugal 2023 by KPMG Founded just two years ago in Lisbon, Rauva has experienced rapid growth — expanding from 40 to 100 team members in just one year, representing over 10 nationalities and proudly maintaining a workforce that is 47% female. Your work at Rauva will directly impact thousands of entrepreneurs as you collaborate with a passionate team of innovators to create cutting-edge, user-focused products that are transforming the future of Portuguese businesses. About YouYou're a force of nature when it comes to getting things done.
You love helping people, thrive in high-energy environments, and can juggle several customer interactions without breaking a sweat.
You're a generalist with a sharp eye for detail, a mind for data, and a heart for customers.
You understand that first impressions matter - and you make them count.
Whether it's hopping on a call to walk a new user through Rauva's features or following up on a support ticket, you bring energy, empathy, and a drive to get things moving.
You're great with tools, obsessed with process, and happiest in service of customers. What's the RoleAs an Activation Specialist at Rauva, you'll be the first human interaction many of our customers have with the brand - and your goal is to make it exceptional.
You'll guide new customers through the onboarding journey, helping them unlock the full potential of Rauva's product suite from day one.
This is a high-impact, user-facing role focused on driving time to value and providing a seamless onboarding experience for our customers.
Think of yourself as a mix of product coach, support agent, and customer cheerleader - with a strong data mindset and a bias toward action. Key ResponsibilitiesGuide new users through Rauva's onboarding journey with fully assisted, hands-on support, fostering a premium experience for them.Proactively reach out to customers who are stuck or inactive to get them moving again.Answer product-related questions and help users understand the value of each feature.Drive key KPIs: activation rate, time to activation, and time to first value.Track and manage multiple onboarding workflows simultaneouslyEnter and validate sensitive data with extreme accuracy and attention to detail.Escalate bugs or onboarding blockers quickly to internal teams and follow up on resolutions.Collaborate with Product, Support, and Engineering to constantly improve the activation experience.Jump on calls to "sell" the value of Rauva's tools and features when needed.Deliver the best first-touch experience a customer can have with a fintech product. What's Your Ideal Background?2-3 years in customer onboarding, customer support, or account management (Fintech or SaaS experience is a big plus)Proven ability to manage multiple customer interactions simultaneouslyData-driven mindset - comfortable tracking metrics and using customer insights to improve outcomesConfident on the phone, with strong communication skills and persuasive energyGreat at navigating digital tools, CRMs, and back-office systemsDetail-oriented with strong documentation and data validation skillsPrior experience working cross-functionally with Product and Engineering teams is a strong plus What We Can Offer YouCompetitive salary above the industry averageMeal allowanceHybrid working model - three flexible days in the office per weekDynamic and inclusive work environment where innovation thrivesLeadership opportunities and a path to grow within a fast-scaling startupTeam offsites, community events, and an inspiring mission at the heart of everything The Hiring Process for This RoleMBTI Test1st Interview: Intro call with People team (culture fit)2nd Interview: Technical Interview with Hiring ManagerCompetencies & Technical AssessmentFinal Interview & Job Offer Join the Rauva mission to make entrepreneurship easily accessible to everyone. Be part of Rauva's mission to make entrepreneurship easily accessible to everyone. If you're driven about innovation, excel in a fast-paced startup environment, and want to be involved in impactful solutions, Rauva is the place for you.
Join us in shaping the future of banking and enabling SMEs to grow and succeed across Europe. Be part of a groundbreaking journey where innovation meets impact, and help us create something truly pioneer.

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