Oferta: English + German - Customer Support Specialist

Oferta: English + German - Customer Support Specialist
Empresa:

Manpower Group


Oferta: English + German - Customer Support Specialist

Detalhes da Vaga

Distrito: Porto - Concelho: Porto
Referência da oferta: Manpower Group
Referência da oferta: Tempo Inteiro
Referência da oferta: 4-1-2020
Zona Porto
Referência da oferta: Call Center / Help Desk

Referência da oferta:

ManpowerGroup Portugal, world leader in Human Resources services, is looking for an energetic, customer-oriented professional to join our exciting project with our client. You will provide front line customer support by interacting daily with customers via phone, e-mail and forums.
Responsibilities:
Deal directly with customers by phone and email
Respond promptly to customer inquiries
Handle and resolve customer complaints within a 1-2 business-day turnaround
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct requests and unresolved issues to the designated manager or director
Keep accurate records of customer inquiries, interactions, and details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Troubleshoot technical problems and escalate bug reports to management
Performs additional tasks according to business needs

Requirements:
Fluency in English - both written and verbal
Fluency in German - both written and verbal
Active Social Media presence;
Excellent work pacing (time management) skills, able to work independently;
Attention to detail is essential to ensure the quality of work execution;
Able to work in multiple tools/web browser windows at one time;
Motivated, takes initiative, high energy;
Ability to quickly utilize hot cues and key command shorttcuts a plus;
Familiar with MS office for updating progress;
Clear Communicator;
We offer:
Initial and continuous training;
Work contract;
Base salary;
Meal allowance;
Strong Possibility of progression.

Possibility of Skype interview for residents abroad.

Workplace: Porto - Matosinhos

Please send CV with the subject CSS Tourism ? GER to *** Candidatura Online ***


Fonte: Empregos_Org


Área:

  • Outros / Outros empregos

Requisitos