.Puig is a major player in the worldwide fashion and beauty industry.
We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.The OpportunityThe Niche Brands Client Advisor is a key brand ambassador towards the client.
He / she is a sales professional in the fragrance / beauty / luxury goods sector and assures his / her professionalism at the service of the corporate image and of the client's satisfaction and loyalty.
He / she contributes actively to the store sales and to achieving the set quantitative and qualitative objectives.What you ´ll get to do1.
SALES
- Is constantly up-to-date regarding market trends, knows and monitors competition.
- Manages sales and optimizes each step of the sales process:Has perfectly adopted the Byredo client experience and selling ceremony.Knows the customer's needs, both expressed and hidden and places the client at the center.Presents and adds value to the product range.Describes, recommends and contextualizes the product offer.Checks customer requirements while the product is being tried and responds to any further requests.Promotes cross selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience.Ensures customer loyalty by collecting the customer's information through the appropriate tools.Accompanies the customer to the cash counter, prepares the packaging and manages the payment.Thanks the customer, accompanies the customer to the exit, says goodbye and replaces the item sold where applicable.
- Participates in regular store meetings and contributes to the retail action plan.1.
CUSTOMER MANAGEMENT AND CRM
- Capture customer data into the company's CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach.Knows how to create and consult the customer's profile, uses the CRM tool in order to connect with clients and build a long-term relationship.Manages his/her customers' portfolio through one-to-one clienteling activities, either proactively or following the company's push campaigns exclusively through the Byredo clienteling application.Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.Deals with complaints, with the support of a manager, if necessary.Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.Conveys all information collected about customers to the management.Follow-up of customer requests.Hosts appointments for make-up consultations.1.
PRODUCT
- Takes part in all in-store product presentations (of all product categories)