Multilingual Assistant Call Center Manager (M/F) - Lisbon

Multilingual Assistant Call Center Manager (M/F) - Lisbon
Empresa:

Randstad


Lugar:

Lisboa


Multilingual Assistant Call Center Manager (M/F) - Lisbon

Detalhes da Vaga

job description

The Assistant Call Center Manager is a floor manager, taking immediate management decisions on the call center floor to drive the KPIs. He/she coordinates a team of Team Leaders, being responsible for their motivation, training and development. He/she reports to the Call Center Manager and interacts with the corporate client to report the team’s results.skills

Native Spanish speakers (mandatory);

Fluency in English (mandatory);

Experience managing Contact Center teams;

IT knowledge;

Team spirit;

Ability to make decisions under high levels of stress.
responsibilities

• Manage a team of Team Leaders, monitor their performance, work on their development and provide them with training and support;

• Analyze and report main results and KPIs to the Call Center Manager and to the client;

• Identify potential risks and opportunities of improvement;
• Ensure the correct implementation of the standard processes and procedures.
benefits

• Excellent work opportunity in a dynamic leading multinational company;

• Stable work and career progression;

• Investment in training and personal development;

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.


Fonte: Neuvoo1_Ppc


Área:

  • Outros / Outros empregos

Requisitos