Marketing Research Analyst

Marketing Research Analyst
Empresa:

Bnp Paribas 2


Lugar:

Lisboa


Marketing Research Analyst

Detalhes da Vaga

BNP Paribas is a leading European bank with an international reach. It has a presence in 73 countries, with more than 192,000 employees - including more than 146,000 in Europe and over 4,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

DEPARTMENT OVERVIEW

Our Global Marketing and Communication Department is a dynamic business area with responsibility for leading BNP Paribas to become the number one brand in the Banking area.

The Client Insight and Marketing Services team is looking for an analyst to contribute to the Client Advocacy program.

Client Advocacy is about designing a robust Client Intelligence model alongside 4 dimensions to improve Client Experience and turn Clients into Promoters and Brand Advocates :
Measuring and monitoring:

Design surveys' framework

Monitor Client Feedback Management tool and produce reporting, analysis and sharing of results

Clients feedback:

Reactive actions put in place to resolve issues and follow-up quickly with Clients
Learnings to be shared across the organization, cross-fertilized with other sources of Client intelligence to identify issues root causes, define and prioritize improvement opportunities and act upon issues

Action plans:
Identification of root causes of detraction

Prioritization of Client experience improvement actions

Employees engagement: Strong engagement at all levels of the organization through regular communications on Advocacy Program, training, empowerment …

ROLE AND RESPONSABILITIES

Main missions
Support the Central Client Advocacy team in Paris
Manage client satisfaction surveys in strong collaboration with local coverage team

Participate to data analysis and produce support presentations

Preparatory phase

Ensure that all requirements to deploy Client Advocacy campaigns are met (establish contact lists with the businesses, coordinate the translation of the survey if needed, design & set the surveys parameters in the tool)

Be the main contact with the Client Feedback Management tool and answer to questions from the bankers

Analysis of surveys outputs and action plans
Ensure coordination of translation of surveys feedback if needed

Conduct data analysis and produce summary presentation of the survey results
Prepare supporting documentation for debriefing sessions
Ensure that the follow-up by Bankers is done
Provide assistance for definition of local action plans and review local action plans dashboard
Ensure that local action plans are followed up upon
Participate to the supporting presentations: root cause analysis of structural issues, definition, prioritization and follow up of action plans
Data cross fertilization and prioritization of issues identified

Expertise build-up

Collect and produce Best Practices documentation to be shared across the organisation
Ensure appropriate sharing locally : Share global results of the surveys and follow-up of global actions with Coverage and other Business Lines

Reporting

The analyst will report hierarchically to the Client Insight and Marketing Services team in Lisbon and functionally to the Client Development Marketing Team in Paris.

PROFILE

Newly graduated in Social Sciences, Economics, Statistics or up to 3 years' work experience
Work experience in Agency/Market Research is a plus

Technical and behaviour skills

Data analysis skills
Ability to analyse and synthetize
Strong collaboration mindset and team player
Project Management
Presentation skills
Communication skills
Ability to design and analyze surveys and synthesize quantitative data

Attention to detail, autonomous, problem solving, critical thinking, self-motivated

Good knowledge of Excel, PowerPoint

Language

Fluent in English (verbal and written)

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.


Fonte: Neuvoo3_Ppc


Área:

Requisitos

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