L1 - Service Desk (English & Italian)

Detalhes da Vaga

At IT Industrial Company (Contractor), in Portugal Expires at: 2025-06-19 Remote policy: Full remote Important Information: - Priority to candidates who speak a third language (Spanish/French/German) - 8 hours per day between 7am-8pm GMT times (based on language resource's shift time will vary).
For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours - Portuguese bank holidays that occur on a weekday must be covered Main requirements Role Description Skills: • 2-7 Yrs of experience in Service Desk/Technical Support - L1.
• Provide support through Calls, Emails, and self-service tickets.
8 hours per day between 7am-8pm GMT times (based on language resource's shift time will vary).
For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours.
• Excellent communication and customer service skills to support Global customers.
• Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Good knowledge of ticketing systems (e.g., ServiceNow).
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
• Strong customer service orientation with a focus on user satisfaction.
• Ability to manage time effectively and prioritize tasks based on urgency.


Salário Nominal: A acordar

Fonte: Talent_Dynamic-Ppc

Função de trabalho:

Requisitos

Formação Em Arranjos Florais - Instrutor De Arranjos Florais

col-wideJob Description: Nível de experiência: Principiante; Propósito: Lazer / hobbie; Frequência desejada: Uma vez por semana; Dia de preferência: Seg...


Tn Portugal - Aveiro

Publicado 13 days ago

Manual Tester For Train Planning Systems (M/F/D)

Siemens Mobility provides integrated Mobility solutions for urban, interurban and logistics for efficient transportation of passengers and goods. With digita...


Siemens - Aveiro

Publicado 13 days ago

Aws Cloud Engineer (M/F/D)

Siemens Mobility provides integrated Mobility solutions for urban, interurban and logistics for efficient transportation of passengers and goods. Are you in...


Siemens - Aveiro

Publicado 13 days ago

Sap Sd/Mm Consultant

Descrição da EmpresaEnabling your TechAdvantageBridge351 is an IT Consulting company specialized in Advanced Development Technologies, Cyber Security, Cloud ...


Oney - Aveiro

Publicado 12 days ago

Built at: 2024-12-02T08:22:33.859Z