L1 - Service Desk (English & French)

Detalhes da Vaga

At IT Industrial Company (Contractor), in Portugal Expires at: 2025-06-19 Remote policy: Full remote Important Information: - Priority to candidates who speak a third language ( Spanish/Italian/German ) - 8 hours per day between 7am-8pm GMT times (based on language resource's shift time will vary).
For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours - Portuguese bank holidays that occur on a weekday must be covered Main requirements Role Description Skills: • 2-7 Yrs of experience in Service Desk/Technical Support - L1 .
• Provide support through Calls, Emails, and self-service tickets.
8 hours per day between 7am-8pm GMT times (based on language resource's shift time will vary).
For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours.
• Excellent communication and customer service skills to support Global customers.
• Experience with advanced Active Directory, O365, software installation, Printers , and other standard applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Good knowledge of ticketing systems (e.g., ServiceNow).
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
• Strong customer service orientation with a focus on user satisfaction.
• Ability to manage time effectively and prioritize tasks based on urgency.


Salário Nominal: A acordar

Fonte: Talent_Dynamic-Ppc

Função de trabalho:

Requisitos

Instalação E Reparação De Intercomunicadores - Técnico De Intercomunicadores

Tipo de serviço: Instalação; Descrição do problema: instalação de video porteiro marca Tmezon; Onde deseja que o serviço seja realizado? : Na localização do ...


Fixando - Viseu

Publicado 14 days ago

Aprendiz Técnico/A De Telecomunicações (M/F) Portugal Viseu Viatel

Aprendiz Técnico/a de Telecomunicações (M/F) Requisitos: Facilidade na realização de trabalhos em altura;12º Ano em áreas de Telecomunicações, Electricidade,...


Constructel Visabeira - Viseu

Publicado a month ago

Scrum Master

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forwa...


Dellent - Viseu

Publicado 11 days ago

Software Support And Operations Engineer

És apaixonado por tecnologia? Gostas de novos desafios? Estás à procura de projetos inovadores? Quais serão as tuas responsabilidades: Operação, Suporte e ...


Outsoft - Viseu

Publicado 10 days ago

Built at: 2024-11-29T14:15:51.811Z