Italian-Speaking Travel Advisor - Immediate Start

Workster is partnering with a global leader in the travel and hospitality industry to find Travel Advisors to join their team.
This role is ideal for individuals with strong problem-solving skills, empathy, and a customer-first mindset.
Being part of a Support team, providing helpdesk support to a global Italian and English market via phone, message, email and chat (ongoing reservations).
Your Role: Provide friendly and efficient service to the worldwide travel community of our client Be the first point of contact to handle and resolve customer issues Respond professionally to inbound phone calls and emails.
including urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Research information and troubleshoot problems using available resources Arbitrate situations between users Monitor and control numerous concurrent tasks in tandem Proactively and independently work to meet targets and goals Your Requirements Language Proficiency: Native or fluent in Italian (C1), with strong written and spoken English (B2 level or higher).
Technical Skills: Ability to handle and estimate losses related to contents, automobiles, or watercraft.
Soft Skills: Strong analytical and problem-solving abilities, with a high level of empathy and customer service orientation.
The Offer Competitive payment package Performance bonus Medical & dental insurance, lunch allowance Paid training period covered by the employer 22 business days of annual leave (per Portuguese labor law) Portuguese contract with support in obtaining necessary documentation