Social network you want to login/join with:IT Technician (English & French Speakers), LisboaClient: AXIANS EILocation: Lisboa, PortugalJob Category: OtherEU work permit required: YesJob Reference: 01eb1182aae5Job Views: 5Posted: 25.01.2025Expiry Date: 11.03.2025Job Description:At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers.
As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation.
Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023.Axians.
The best of ICT with a human touch.Why Join Axians European Institutions' Team?Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.Diverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.Skill Development: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.Long-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.Contributing to European Initiatives: Make a meaningful impact on regional and global challenges.We are seeking an IT Technician (English & French Speakers) to join our team in Portugal.Responsibilities:Handling incoming end-users requests and incidents (investigate & troubleshooting, analyzing, finding resolution, escalating); Interact with end-users via calls, email and chat; Incident ownership and communication throughout the lifecycle of the incident; Handle in policy and out of policy service requests; Execute IMACD tasks; Raise requests for authorization of service requests.Technical Requirements:Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
; Experience in IT Support, Technical Support, End-user Support; Experience withMicrosoft OS (Windows 11); Help end-users manage software installations and hardware repairs; Experience and Understanding of a VM; Understanding of networking and networking protocols; Knowledge of mobile devices and mobile phone services; Experience withMS Office Suite; Knowledge of ticketing and CMDB tools; Soft Skills:Problem solving skills; Flexible and stress resilient; Attention to detail; Customer and Service focus; Spoken and written interpersonal, communication and presentation skills; English and French mandatory.If you're interested, please send your application to [emailprotected] with the subject SDL.BS.#J-18808-Ljbffr