ConvaTec is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices. Our products provide a range of clinical and economic benefits including infection prevention, protection of at-risk skin, improved patient outcomes and reduced total cost of care. At ConvaTec, we exist to improve the lives of the people we touch. We are committed to helping people with chronic health conditions lead the life they want – giving them more mobility, confidence and freedom. Our customers depend on our advanced technologies to help reduce potential complications of skin breakdown and infection, and they rely on our products and services to help manage their conditions every day. Meeting their needs is what motivates us and is a source of tremendous pride for all our employees. As part of our continued development we are building an IT competency centre in Lisbon, and require technically qualified, adaptable and ambitious IT professionals to support ConvaTec’s mission to improve lives across the world. Role Summary The Change and Release manager will be responsible for ensuring standardised methods, processes and procedures which are used for all changes, facilitate efficient and prompt handling and documentation of all changes, balancing the need for change and the potential detrimental impact of changes. The Change and Release manager will ensure that the operational processes in place to maintain changes to configuration items are appropriately documented Role skillset Multi skilled Change and Release Manager providing management and support for all release and changes in the ConvaTec Live environment. Create and implementing change and release management strategies and plans. Apply a structured change and release management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Accountable for ensuring any application and infrastructure changes are managed into the existing technology estate. Can identify potential areas of conflict between new and existing support models. Accountable for identifying and managing business risks and issues; conducts impact assessments and identifies potential areas of conflict across work streams, business units or between projects and manages or escalates appropriately. Support the design, development, delivery and management of communications. Consult and coach project teams. Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan. Support and coach senior leaders and stakeholders. Support organisational design and definition of behaviours, etiquette, and processes that will need to be adopted. Responsible for managing operational testing, governance gates, and ensuring that both the business and technology areas are ready to accept the new changes into their operating model. Coordinate efforts with other specialists across the project. Integrate change management activities into project plan. Evaluate and ensure user readiness to adopt the change. Define and measure success metrics and monitor change progress Duties and Responsibilities Define and measure success metrics and monitor change progress Excellent communication skills - both written and verbal, keen awareness of audience, able to present complex information to both technical and non-technical audiences Develops relationships with internal and external stakeholders Comfortable engaging with stakeholders of all levels Manages and leads Change and Release Management SMEs Person Profile: Ability to work equally well as part of a team or individually and manage own workload Experience working with internal and external customers, technical experts and professional staff and non technical staff Excellent customer relations and interpersonal skills Excellent planning and organisational skills Excellent documentation skills Proven ability to meet deadlines Proactive and able to work with no supervision A flexible approach to work. Leadership skills Strong attention to detail Ability to engage and motivate others Drive to achieve results Principal Contacts Service Delivery colleagues and Management IM Tower Leads Offshore technical support teams Business users, system owners, technical colleagues Senior Management Special Factors Occasional work may have to be done outside normal working hours (evenings/weekends) to avoid disruption to the business. Occasional travel to other regional or international locations Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!
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