.Social network you want to login/join with:FARFETCH exists for the love of fashion.
Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.
This community is at the heart of our business success.
We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
We are FARFETCH for All.OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart.
Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care.
In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.
You can have an informal meeting in the treehouse or play the piano during your lunch break!THE ROLEWe want our customers to invest their energy in the area that brings them to Farfetch - discovering and being inspired by the fashion we offer.
This means everything else needs to be as frictionless as possible, including the purchase and post-purchase experience.The challenge for our fraud team is to find the balance between enabling that frictionless experience, protecting us from financial and reputational risk, and ensuring card scheme compliance.
Our success is therefore dependent on ensuring we have a robust decision making technology, customer experiences and internal processes that allow effective risk management without damaging the experience for our customers.You will lead a team responsible for our global fraud strategy and performance across the platform, and will strive to find this optimum balance.You will report to the Snr Director of Fintech Operations, while your peers in the leadership team of the department are the Head of Payments and the Fintech Analytics Manager.WHAT YOU'LL DOShape and drive the fraud prevention strategy across the Farfetch marketplace, delivering continuous improvements in our fraud processes and KPIs (such as chargeback rates, false positives, chargeback defence rates) to achieve the optimum balance between protecting our business from loss, and in enabling growth.Collaborate with leadership in Operations, Technology, Product, Security and beyond to make the strategy a reality; implementing technologyand process improvements to reach our goals.Lead your team to reach their potential, both in their personal development and in their performance as a group.
You'll create a culture and structure to ensure long term sustainable success in the area