Head Of Crm (Ms Dynamics 365) - Lisbon - Hybrid

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Location: Lisbon - Portugal (Hybrid - open to discuss onsite %) Type: Permanent The Company My client is a global leader in advanced hybrid network solutions, supporting mission-critical operations in the maritime, energy and humanitarian sectors.
With more than 1,500 employees across 30+ countries, they are undergoing a significant digital transformation across core systems including CRM, data, and sales platforms.
As part of this evolution, they are seeking an experienced and hands-on Head of CRM to take ownership of the global Microsoft Dynamics 365 platform and lead its transformation into a unified group-wide solution.
The Role This is a strategic and delivery-focused leadership role, responsible for both managing day-to-day CRM operations and guiding a major platform transformation.
The successful candidate will lead a growing international CRM team and serve as the key liaison for sales and marketing stakeholders.
The CRM environment is currently fragmented across multiple systems and regions.
A significant part of the role will involve consolidating these into a centralised Dynamics 365 solution, while embedding Agile/SAFe working methods and ensuring close collaboration with cross-functional teams.
This is not a conventional 9-to-5 position; the role demands flexibility, resilience, and a strong sense of ownership.
Key Responsibilities Strategic and Operational Leadership Define and drive the global CRM strategy and transformation roadmap.
Consolidate disparate CRM systems into a single Microsoft Dynamics 365 platform.
Align CRM development and business change efforts with ongoing transformation programmes (e.G.
Order-to-Cash, Data).
Team Management Line manage and support a distributed team including: Two senior developers (Netherlands – contractors) One developer and one tester (India – offshore) One functional consultant (UK) Provide day-to-day direction, mentoring and prioritisation.
Platform Oversight Take ownership of Microsoft Dynamics 365 and integrated tools such as Tacton CPQ, Luminance CLM and DocuSign.
Ensure platform stability, performance and regulatory compliance (e.G.
GDPR).
Act as the main escalation point for CRM-related technical and operational issues.
Stakeholder Collaboration Act as the CRM lead for Sales and Marketing (approximately 80% of system focus).
Work with external suppliers and internal business units to ensure smooth delivery and CRM adoption.
Embed Agile/SAFe practices into CRM development and team operations.
Essential Experience Proven leadership in CRM strategy, team management and platform transformation.
Strong practical expertise in Microsoft Dynamics 365 (Sales and Marketing modules essential).
Familiarity with sales process optimisation and CRM-enabled campaign execution.
Experience in managing hybrid delivery teams across regions and time zones.
Exposure to Agile or SAFe delivery models