German speaker Supervisor for Supercell (m/f) Lisbon Partilha Candidatar-se agora
O teu papel
The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.
O Nosso Cliente
Supercell is a mobile game developer based in Helsinki, Finland with offices in San Francisco, Tokyo, Seoul and Beijing. Its games are available for tablets and smartphones using both Apple’s iOS and Google’s Android operating systems. Since its founding in 2010, Supercell has brought three hugely successful games to the market – Clash of Clans, Hay Day and Boom Beach - and keeps continuously growing at a fast pace.
Ensuring the team’s development, monitoring and evaluation;
Motivating the team;
Managing the team daily, according to internal policies;
Ensuring the accomplishment of the Key Performance Indicators;
Developing action plans for continuous improvement.Perfil
Native German speaker (mandatory);
Fluency in English, C1 level (mandatory);
Experience in managing sales teams in a contact center environment at least 2 year (mandatory);
Experience in Call Center in sales;
Excellent communication and interpersonal skills;
Team spirit.A Nossa Oferta
Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal - Supercell (EN)
Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters.Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.