German Content Moderator - Lisbon, Lisbon

Detalhes da Vaga

Social network you want to login/join with:German Content Moderator - Lisbon, LisbonClient:Cross Border TalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:7250e85dedaaJob Views:21Posted:23.01.2025Expiry Date:09.03.2025Job Description:Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon.Are you passionate about customer support and technologies?
Would you like to join one of the top BPO companies in Lisbon?
Our client is a global leader and one of the biggest companies in Portugal.Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.RequirementsAt least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentGood communication skills, both verbal and oralNative German level written and spoken communication skillsMinimum B2 Level English Spoken and WrittenEuropean Nationality or Portuguese Work PermitProactive attitude and strong team spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardAbility to handle customers' emotions and empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends, and/or holidays) / Shifts: 8AM to 8PM / Monday to SundayResponsibilitiesYou will be answering customers' queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting them tofind the solution; documenting each actionyou take and categorizing cases and possible bugs, so that our client's engineering team can address them.Provide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined proceduresBenefitsThe pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with an irreproachable reputationProfessional development and a clear career pathTraining & development opportunitiesCompetitive salary & relocation allowance*Relocation applicable only for international candidates joining us from abroad.Employee Status: Full-Time EmployeeLet's improve the world of work?Let's connect you with our Recruitment team.#J-18808-Ljbffr


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