Why join us
Want to support customers within the hospitality Industry specifically on B2B marketplace and e-commerce technologies? Then come join our dynamic multilingual teams inLisbon. You will grow with us in a global company that puts its people at the heart.
We are looking forCustomer Advisorsto provide stellar customer experience. You will be working on behalf of a world-leading hotel group in hospitality, acting as a point of contact between the hotels and the customers to streamline and optimize the channels of exchange with the existing suppliers, new suppliers, existing customers, and new customers through an ergonomic and dynamic platform.
You will develop valuable business skills while gaining a privileged view and know-how inside the hospitality industry.
Your mission at Webhelp
At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers.
Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
What you will be doing at Webhelp
As aCustomer Advisor,you will:
Assist customers or suppliers through a multichannel system: inbound and outbound calls, e-mails, and chat.
Proudly provide excellent customer service by providing information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Act as a bridge between the hotels and the suppliers to provide information’s requests, provide support, and follow through complaints B2B.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Prepare, maintain, and review purchasing files, reports, and price lists.
Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet the defined specifications.
What we are looking for
Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively.
We’ll be a great match if you:
Proficiency inGerman (C2)and fluency inEnglish (B2)
Excellent communication skills coupled with empathy and team spirit
It and multitasking skills are valued
Previous experience in a Travel Agency, Hotel, Customer Service or Supplier Department is a plus
Previous experience in B2B interactions is a plus
For non-EU residents, it is mandatory to have a valid work permit
You appreciate our values ??ofrecognition,integrity,unity,commitment, and you are eager to create the"wow"too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.
What we offer
Competitive wages (14 monthly payments per year)
Performance bonus
Transportation allowance
Health insurance with a dental plan (after 6 months of contract)
Relocation package: shared accommodation and flight reimbursement
Possibility to Work from Home based in Lisbon*
Note:*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
Who we are
Webhelpis a French multinational BPO company that is making business more human for the world’s most exciting brands. By?choosing Webhelp,you will be part of a family of over 75,000 game-changers from more than 170 locations in 49 countries. Join us at?Webhelp Portugaland you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us!
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
