Gds Reservations Advisor – French Speaker

GDS Reservations Advisor – French Speaker

City :Lisbon
Job :Customer Advisor
Sector :Travel and Tourism

As anAirline Reservations Advisor, you will create enthusiasm around the services of our customers and resolve emerging issues that customers may face with precision and efficiency.

Mission :

As anAirline Reservations Advisor – French Speaker, you will:Manage the reservations back-office (ticket issuing, modification, and cancellation of reservations)
Assist clients in the after-sales process by answering inquiries regarding the reservations and attending potential requests about travel dates, promotional campaigns, among others.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.
Handle inquiries and provide timely responses accordingly to the company’s regulation.
Ensure that the degree of satisfaction meets the customer and company needs

Profile :

We are looking for:Native or proficient French and fluent English (minimum level B2)
Previous experience with GDS tools such as Amadeus, Galileo, or Sabre is mandatory
Excellent communication skills combined with empathy and team spirit
Loves to identify customer needs and propose quick solutions
You would like to develop your personal qualities within a professional environment
For residents outside the EU, a valid work permit is required

Advantages :

We offer you: offerCompetitive salaries (14 monthly payments per year)
Performance bonus
Meal allowance
Health insurance with a dental plan (after 6 months of contract)
Relocation package - shared accommodation and flight reimbursement
Availability to work from home temporarily*

Life at our company:Working in a diverse environment with people of more than 15 nationalities
Benefit from our modern amenities, many discounts on local businesses, parties, and company events and much more!
We promote mobility between companies to work at any of our sites around the world
New and modern offices

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

LisbonCustomer AdvisorTravel and TourismFrench667