Your responsibilities and impact as Retail Customer Service Agent will be:
Answering questions from customers regarding the products, orders, payment methods or accounts while always remaining calm and polite
Handling complaints in an empathetic way to solve the customers' problems
Preparing, maintaining and reviewing purchasing files
Working on continuous improvement for client satisfaction
Skills, qualifications and interests you need to succeed in this role:
You are a native French speaker with good English skills (this is a must!)
Experience in this industry is a plus but not required
You are excited to face a new challenge such as leaving your home country and settling down somewhere new
You love travelling, meeting people from different countries and getting to know their culture
You want to work in a great team with people from all over Europe
You are motivated, reliable and adaptable to various situations
Your communication skills are flawless
You are willing to learn and, develop and acquire new skills
You are dynamic and self-motivated?
What's in it for you?
6-month temporary contract
Working hours: Monday to Friday, rotating shifts 8 am to 5:30 pm
A package in line with the market: 890€ gross / month x 14 months + 100€ / month language bonus + up to 60€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry
A multicultural and international environment
Fully paid training, professional development and career evolution
