Key Responsibilities:Handle customer inquiries via email, phone, and chat in a professional and timely manner.Provide accurate information about products and services, addressing customer needs.Resolve issues and escalate complex cases to the appropriate teams.Maintain detailed records of customer interactions in the CRM system.Collaborate with colleagues to continuously improve customer satisfaction.What We Offer:Hybrid work model: Enjoy a mix of on-site and remote work for better flexibility.Full-time schedule: Monday to Friday, 40 hours per week.Comprehensive training and ongoing support.A multicultural and dynamic work environment.Requirements:Fluency in French (C1 level or higher) and good command of English.Previous experience in customer service is a plus.Excellent communication and problem-solving skills.Ability to work effectively in a team and independently.Reside in or near Leiria, Portugal.Benefits:Competitive salary and performance incentives.Opportunities for career development and growth.Supportive work environment with a strong focus on employee well-being.#J-18808-Ljbffr
