Your responsibilities and impact as Financial Customer Support will be:
Offer first class Tech support to clients
Provide support on customers banking related queries primarily through e-mail or phone
Performing other tasks related to the banking activity according to the needs of the project
Coordinate office activities and operations to secure efficiency and compliance to company policies/procedures
Create and update records and databases with personnel, financial and other data
You will work in a multicultural team environment alongside a diverse team
Skills, qualifications and interests you need to succeed in this role:
You are a native French speaker (this is a must!)
You are looking for a job opportunity abroad
You are motivated and committed to your work
You have no troubles with writing in French
You are a team player and willing to work with many other nationalities
Sales/ Commercial background is a plus
Previous experience in Customer Service or credit recovery experience is a plus
What's in it for you?
Permanent contract
Working hours: Monday to Saturday, rotating shifts 8 am to 6 pm
A package in line with the market: 890€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry
A multicultural and international environment
Fully paid training, professional development and career evolution
Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
