Learn, Lead & Grow. #SitelPortugal
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
Come and work with us.
Do you want to be part of the sales team and help to build the world’s most loyal travel community?
Are youFrenchnative or fluent with strongEnglishcommunication skills?
Looking to make your career in a multicultural environment in the happy city of Porto?
So we have the perfect opportunity for you!
Your future project: join ourFrench Customer Support and Salesteam.
As a customer service specialist in this project, your daily responsibilities will include:
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Manage customers portfolio and hosts and guests queries
Join a specialized and open-mind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Maximize your experience.
To succeed in the role, you will need to have:
Native or proficient level ofFrench(C2)
Advanced level ofEnglish(at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal
Gain stability, expand possibilities.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Competitive wages and stability
Private healthcare & dental insurance (after six months of employment)
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Be bold. Be you.
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
Apply today at **********
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