French Advisor for a Collections Project – Lisbon, Portugal
Job :Customer Advisor
Join our amazing team in Lisbon and gain a privileged view and know-how of a fast-growing credit web platform.
About our project
Our customer is the only consumer credit web platform in Europe that has a bank license. This model allows investors to directly finance consumer credit from individuals. The group has over 150 employees up to date and has financed over € 500 million in loans.
Your future project
As aFrench Advisor for a Collections Project – Lisbon, Portugal,you will:Assist customers who have a pre-accepted request in the entity via Outbound/Inbound calls
Advise and answer the client questions about the product
Present, promote and sell products using solid arguments
Management of emails of inquiries, incidents, and claims of customers
Receive and classify the requests and documentation of new clients
Provide support in the integration and adaptation of business processes
Collect information for the entity's area of ??operations.
We are looking for
Native or ProficientFrenchand fluentEnglish(minimum level B2)
Excellent communication skills coupled with empathy and team spirit
Previous experience in Customer Service or a credit recovery experience is a plus
Analytical Capability and the Credit Cycle Overview
For non-EU residents, it is mandatory to have a valid work permit.
We offer you
Competitive wages (14 monthly payments per year)
Health insurance with a dental plan (after 6 months contract)
Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.
Life at our company
Work with adventurous people from over 15 nationalities
Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern office located where the action is:Lisbon- Portugal.