Field Service Technician

Field Service Technician
Empresa:

Nonius Hospitality Technology


Lugar:

Maia, Porto


Área:

Web Design

Field Service Technician

Detalhes da Vaga

Detalhe da Função

REF:FST2007PT
POSITION:Field Service Technician (WAN/LAN, IPTV, Routers, Servers)
LOCATION:Porto/Portugal
About Nonius
Nonius has more than 15 years experience in the design, development and delivery of products and services for the hospitality industry.Nonius products can be found in more than 300,000 hotel rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.With 10 delegations in EMEA and Americas and an extensive service partners network, Nonius is equipped to serve both the global hospitality brands and local chains.Our success has been built by forming long term trusted relationships with our clients and partners combined with our focus on building products that drive efficiency, boost profitability, innovate and deliver an exceptional guest experience. As a result, they come back to us time and time again and are happy to recommend us to others.The products comprise: Guest Internet Access (GIA | WI-FI), CAST (Support for Chromecast), TV & Headend (Interactive | IPTV | COAX), Digital Signage, Voice (IP | Analog), Mobile Apps (GuestU), Guest Content (TV Channels & Movies), Check-in automation, marketing and unlocking the power of data (B-Guest).Cloud or on-premise, all products are open platforms designed to integrate between them and with 3rd party products and components from more than 100 technology partners.Nonius is a proud industry member of Hospitality Technology Next Generation (HTNG) and is certified according to ISO 9001.
Job description/specificationWe are looking for a Field Service Technician to be part of our team.
Responsibilities/tasks
Attend sites to resolve issues related with Nonius Solutions in our customers;
Install, upgrade and maintain equipment under SLA;
Provide a high level of customer care within the terms of the SLAs;
Timely completion of all paperwork related to the site visits;
Liaise with senior engineers, management, contractors and customers;
Provide remote technical support to existing customer sites;
Ensure all work is completed to a high standard and to agreed processes.
Profile we are looking
We are looking for smart, good spirit, talented people!
You must be a passionate for networking, a great team player and have a strong sense of work ethics, responsibility and commitment;
High school diploma or equivalent, along with a 2 year technical degree or equivalent work experience in Telecom and/or Networking;
Ability to work in WAN/LAN environment;
Working with routers, servers and TCP/IP environment;
CCNA or other switching/routing courses or work experience that can be considered equivalent;
Valid driver’s license and be available to travel within the country and abroad;
Ability to meet deadlines and work independently;
Must have excellent communication skills and outstanding customer awareness skills;
Fluent in English. Other languages will be valuable as well.
We will value the following
Hospitality experience, preferably Hotel IT or vendor;
Linux admin experience and shell scripting;
Awareness of hotel chain brand standards;
Experience with leading IT equipment.
What we offer
An exciting role on an established company that has been growing sustainable on average 30% year on year;
Competitive salary package;
Great Office environment with fully equipped staff kitchen, free beverages (coffee, tea, …), served by nearby subway.
Please send your resume in Englishwith reference FST2007PT.


Fonte: Neuvoo3_Ppc


Área:

Requisitos


Conhecimentos:

  • Internet
  • TCP / IP
  • Linux
  • Access
  • Internet

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