Entertainment sector: Customer Service Agent (m/f/x) with German From now in full time in Lisbon
Gi Group is an international staffing agency with more than 500 locations in 40 countries.
- As a German-speaking Customer Service Agent you will be responsible for professional advice in the area of "Online Movies and Series" via telephone and e-mail
- You will help with the handling of the online app, e.g. payment difficulties, streaming of movies and series, connection problems etc.
- You are in charge of complaints and deal with technical problems and reclamations in a solution-oriented way
- In order to ensure customer loyalty to the company, it is your responsibility to inform customers about current offers and deals
- You have a very good knowledge of German and English, oral and written
- You are friendly, communicative and customer service-oriented, and have an affinity for movie and series
- You are a sales talent and are able to inform the customer about the different offers and bind them to the company
- Furthermore, you have good computer and analytical skills, and work structured in a solution-oriented way
- Enjoy the benefits of Lisbon and get a direct contract as well as internal development opportunities with our international client
- That sounds great! Your flight to Lisbon will be refunded back to you if you have worked for the company for at least 9 months
- You will get a room in one of the company’s flats and in addition, you will receive a meal allowance in your monthly salary, plus holiday and Christmas bonus
- You will work in a modern workplace with international colleagues and have time to do free-time activities like sightseeing, mountain biking, surfing and many more