Ecommerce Operations Specialist

Job Description Support Daily Business Operations in D2C sales channel for Webshops and stores on Marketplaces across Europe, in close collaboration with Commercial managers, Country Operations teams, and Head of Global E-Commerce Operations.
Responsible for 2nd level E-Commerce customer support.
That includes close collaboration with Bosch User & Customer care agents and managers in investigating and resolving complex issues that cannot be resolved by the 1st level support team or external partner, including customer complaints, query management.
Ensure smooth communication between Bosch and E-Commerce service provider (Merchant of Record, Fulfillment service provider, …) and/or end-costumer, depending on business model.
Responsible for order management in ERP system (SAP), consignment stock replenishment processing and returns management between Bosch and E-Commerce service provider and/or between Bosch and end-customer.
Support with regular invoicing and payment issues resolution as well as recurring reconciliation between Bosch and E-Commerce service provider.
Support with account management e.g.
tracking of open receivables and payables.
Back-end support for promotions execution e.g.
processing compensation for promotion discounts and price differences in SAP.
Be an active member of the network of D2C operations associates and regularly exchange with local specialists in Business Operations teams on processes, tools, systems, and best practices.
Other tasks in alignment between Business Operations and E-Commerce Sales departments.
Qualifications Min.
3-5 years of professional experience in E-Commerce operations, logistics, or customer support Affinity to e-commerce and online sales Strong written and verbal communication skills in English, knowledge of European languages (French, Spanish, German, Polish, Romanian) is an advantage Ability to communicate effectively with customers and internal teams System knowledge: Service CRMs (C4C, SalesForce,…), SAP, MS Office.
Experience with Website (Shopify, CommerceTools) and/or Marketplace backend platforms (Amazon, ManoMano, eBay, Allegro) is an advantage Service and results oriented, entrepreneurial thinking and autonomous way of working Logical thinker, with a continuous learning mindset Good sense of responsibility and commitment Additional Information What we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.