Manager Workforce Management (WFM) to oversee a team responsible for forecasting, scheduling, and staffing across our European customer service centers.
We have an exciting opportunity for you to join our team as a Manager of Strategic Business Planning.
Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.
We work tirelessly to deliver the most important packages of someone's day.
Our passionate team understands that their work is invaluable in delivering outstanding experiences to our customers.
With 530,000 team members, we are as diverse as the world we serve.
We love what we do and do it well.
Our reach is extensive, and so are our ambitions.
Join us and help write our next chapter together.
What you will be doing:Manage a diverse team, collaborating closely with peers globallyHandle performance management across multiple lines of businessForecast customer interaction volumes across various call centersDevelop and maintain staffing models to meet service level targetsDesign and implement routing strategies for efficient contact handlingBuild optimized schedules using WFM tools and technologyTrack and report on KPIs, adherence, productivity, and service levelsPartner with Contact Center leadership to drive performance improvementsLead WFM best practices and process initiatives across regionsWhat do you bring with you:Bachelor's degree or equivalent in a quantitative disciplineFive (5) years of business experience in a WFM environment, engineering discipline, operations research, program development, or industrial management, with strong project management skillsKnowledge of financial planning functionsStrong management, analytical, human relations, and communication skillsAdvanced degrees or directly related experience may offset degree requirementsWhat do we offer:Attractive compensation packageTraining to get you started and ongoing learning opportunitiesExtensive resources for skill and knowledge developmentTuition Assistance Program (*applicable for FedEx positions with a permanent contract)Employee Assistance Program for you and your family in challenging life situationsEmployee discounted shipping ratesGreat career opportunitiesFedEx is recognized as one of the world's most admired companies and trusted brands year after yearBring your ideas, individuality, and dreams to our global community.
Feel good about where you work.
Choose your career path — we're ready to invest in your development.
Join FedEx.
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