Dynamics Navision

Dynamics Navision
Empresa:

Decskill - Tecnologias De Informação


Dynamics Navision

Detalhes da Vaga

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.How can Decskill be an accelerator to your career?We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are looking for a Dynamics Navision, for a project based in Lisbon.

Responsibilities:
Be part of a team and develop your skills and specialized expertise as you solve complex technical issues;
Deliver digital support experiences that create efficiency and value for our customers, our people and our client
Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers’ needs and deliver customer desired outcomes
Be our client ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems. Document your knowledge and share it with others;
Manage relationships with your customers and provide technical documentation for the troubleshooting steps;
Report software bugs and be an advocate for product improvement using customer suggestions;
Use tools for debugging and root cause analysis;
Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems;
Engage and collaborate with other client groups, including escalation teams and the development team, in gaining resolution to critical, complex issues;
Represent professionally our client in customer and partner onsite visits, where travel may be required;
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
Present technical content to various audiences including customers, partners, and internal stakeholders;
This position will require you to work a rotational On-Call schedule. You may have the opportunity for some occasional domestic and or international travel.

Qualifications:

Required:
A working knowledge of Dynamics NAV, Dynamics 365 Business Central or other ERP products including cloud enterprise applications;
Experience with ERP solutions as an end user or as a consultant with a solid understanding of Financial Management business processes;
Skills in other ERP areas as:
Human Resources;
Project Accounting;
Sales & Marketing;
Dynamics Ax Management Reporter;
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus, (e.g. TOEFL, TOEIC, Cambridge English Exams);
Strong customer service, accurate and logical problem solving;
Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring;

- Excellent Communication Skills - verbal, listening, and written (including technical writing);
Interpersonal and relationship skills proven through work experience;
Passion for lifelong learning and personal and professional development;
Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS);
Degree in Engineering or Business Administration;

If you're interested in the position, please send your updated CV with the reference "LM/NAV". Thank you!


Fonte: Jobs4It


Área:

Requisitos

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