Description: Our client is looking for a Customer Service Advisor to Porto, Portugal! Are you looking for a new challenge? Work in the beautiful city Porto in the customer service for the Dutch market. Porto is the second-largest city in Portugal and is giving the capital a run for its money as the place to go for a unique blend of history, balmy weather, culture, cooking and nightlife. With its old riverside center designated as a UNESCO World Heritage Site, its chefs picking up a growing constellation of Michelin stars, as well as its world-beating wines and vast stretches of sandy shore on its doorstep, Porto certainty has a lot to offer. There you will find several baroque surprises, the escarpments of Romanesque granite, the almost obscene sincerity of the people, the impetuously golden river, the swooning camellias, the wild Atlantic filled with fish and seafood, the narrow streets awash with soap suds.
Are you still thinking about it? An amazing international work experience in the sun is waiting for you! Customer Service Advisor Provide support to customers by handling incoming customer contacts (calls, e-mails, posts) from the assigned country/markets and interactions in the front-line of the company's business, ensuring customer's loyalty to the company's brand and enhancing Customer Experience. The ideal candidate for this position is result-driven, a good communicator, customer-oriented and thrives in a cross-cultural environment. Responsibilities Provide assistance via phone/mail/email from existing and new/potential customersSolving customer simple queries that impact the performance of the businessEnsuring that the data received from the customers is accurate and timely maintained Ensure the maintenance of Master Data Management - covering Customer Master Data, Contract Management and Pricing Master Channel queries to corresponding responsible for complex queries / responsible area (Sales, Credit to Cash, Delivery etc) Requirements: Requirements Able to communicate efficiently by phone and email with customers on a daily basis (handling requests, complaints etc)Build credibility with internal and external customersAble to work under pressure and in a high volume workload, fast-paced environmentPro-active, focused on responding promptly to actionsData accuracy and detailed orientedSAP/ERP Basic Knowledge (preferred) Qualifications/Experience Minimum required Secondary school (High School)Native Dutch, French, Portuguese or Spanish.
English level B1 (preferred)Previous experience in Customer Service (Front Office/ Order Entry /Back Office)/Sales preferred Offer: Benefits Good salaryFlight and 3 weeks of temporary accomodationCareer possibilities160 euros of housing allowance120 euros of food allowance