Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include* :
Attend customer calls, emails, chat. Attend customer requests such as : Request for a price quotation. Checking product availability for a certain point in time. Checking order status. Request for information about account status and outstanding payments. Request an account statement, a copy of an invoice or delivery document. Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry. Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics Report out daily performance and update all performance logs. Soft Skills Excellent communication abilities. Good listening and comprehension abilities. Ability to effectively communicate, probe and understand customer issues and provide first call resolution. Good interpersonal and issue resolution skills. Strong collaboration and coordination skills. Qualification and Experience Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting. 3-4 Years of relevant experience. Required Language Thresholds Dutch: (Minimum C1 or Native-Level Fluency). English: (B2-Independent User Level). Domain Experience Having Knowledge on O2C. Having experience in Invoice management , Order Management, Collections and Dispute resolution. Having experience in handling customer calls/O2C Helpdesk/emails . Having good exposure on Helpdesk metrics. Technical Application Experience with SAP (including invoicing, contracts, workflows). Preferable: Seibel CRM. Good MS Office skills. Competitive Salary Career Progression Opportunities. Well rounded Health and Life Insurance Packages. On-site gym: includes indoor pool access, fitness classes, and a football pitch. Staff Canteen with varied food options and river-facing balcony seating. Temporary work from home solution - Equipment provided *more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)