Job Description
To be responsible for all ship’s clearance related matters and maintain a good relationship with local authorities as well as port agents.
To always ensure professional communication with local authorities and port agents.
To make sure all clearance requirements are requested and checked in proper time with all ports of call.
To ensure that all documentation needed for the ship’s clearance are prepared and submitted in proper time.
To upload passenger and crew information to local Advanced Passenger Information system when required.
To send departure manifests to the port agents, head office and departments onboard.
To assist with Medical disembarkations of passengers and any other passenger queries that involve the port agent.
To prepare a port cost form after each port of call and send it to the head office for verification.
To send manifests for planned passenger movements to all involved parties in due time before planned movements.
To ensure all visa requirements for passengers are taken into account before embarkation.
To ensure that all passenger and crew data is correct at all times in the PMS system.
To be familiar with all company’s procedures and the company’s SMS.
To ensure a smooth embarkation of passengers and collection of documents such as passports if required as well as registration of credit cards etc.
To work closely with all departments onboard to ensure a smooth operation.
Other responsibilities, as assigned by the Chief Purser, but not limited to the above.
Qualifications
Minimum of two (2) years’ experience in a hotel on land or one (1) years’ experience on board a cruise ship in similar position required.
Must be fluent in written and spoken English as well as German.
Any additional foreign language is a plus.
Excellent interpersonal and public communication skills.
Must have advanced administrative skills (Microsoft Office, especially Excel) Knowledge in MXP / POS is a plus.
Excellent accounting and organizational skills required.
Must possess excellent leadership skills and the ability to interact with all levels of people.