Devops Engineer / Application Support

Prime IT is an international company with more than 18 years of experience delivering the best solutions in a wide range of services: Team Extension, Managed Services, Custom Software and Nearshore.
We operate in 3 main sectors – IT, Telecom & Engineering – and have a team of more than 2350 Primers involved in the development of projects all across the globe.
With 19 offices, 2 Talent Hubs (Brazil and Vietnam) and a presence in over 50 cities worldwide, we enhance our partners' businesses with a different attitude based on the highest quality standards, the most advanced technology, and the best professionals in the sector.
LISBOA | PORTO | MADRID | BARCELONA | PARIS | LYON | NANTES | LILLE | AIX-EN-PROVENCE | BORDEAUX | GRENOBLE | TOURS | TOULOUSE | MILANO | GENÈVE | KATOWICE | WARSZAWA | WROCLAW | LONDON Main Tasks: Support the business in their IT needs and understand the business production workflows and scenarios; Manage Incidents, Requests, Changes; Provide business, team members and other project/task partnering teams updates on the issue/task/project; Understand theunderlying issue and the associated patch fix/release and identify systemic issue.
Contribute towards better post-release checkouts; Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
Technical Skills: Dev Ops; Linux; RPA; Windows; Application Performance Monitor (Specifically Dynatrace); General IT infrastructure knowledge; Particular knowledge and experience with Red Hat Linux; Shell script; Fluent in English.