Delivery Operations Specialist

Delivery Operations Specialist




Delivery Operations Specialist

Detalhes da Vaga

Papayo is making online fashion an easy and fun experience. We want everyone to shop fashion the way they love, select online and try at home, no strings attached, nothing in between. Our technology gives customers access to their favorite stores online so they can order fashion from WhatsApp and get it instantly delivered.

As a Delivery Operations Specialist, you will be responsible for building a supply structure, framing your city and engaging with and retaining couriers. Couriers, are a key player in papayo’s marketplace and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.

Be an owner. Build the on-demand infrastructure from scratch

Build an amazing team of couriers and shoppers. Define hiring needs, Identify channels to source new leads and onboard new couriers

Maintain an adequate marketplace balance, ensuring our couriers pool meet demand at all times, developing initiatives to fuel loyalty

Coach and empower a team of Operations Specialists on a daily basis, act as an enabler

Manage performance. Track and report critical supply and demand metrics. Use data to optimize delivery times, courier earnings creatively solve problems and track results

Develop and optimize processes as the city scales - Thinking about what the processes will look like a few weeks into operations VS few months

Develop analytical frameworks and models for your city and the region

Share information. Synthesize feedback and recommendations to central operations, business, product and engineering teams

Problem solve. Lead urgent projects, prioritize tasks, and overcome obstacles that come your way

Be a culture carrier. Create a fun, inclusive, and safe workplace


we know how hard and unsettling job searching can be, so we want to make the best out of your time. If you meet all criteria bellow, then you should probably apply, if not, please check back our job board regularly as we have new roles coming up

Bachelor's degree and 3+ years in finance, consulting, supply-chain operations, or data-driven project management

Analytical mindset with a strong understanding of real-time marketplaces (supply and demand economics)

Experience solving complex problems, exercising good judgement in decision-making, and navigating ambiguous environments

Excellent communicator, you’re great at making tough decisions in a sea of ambiguity and keeping everyone on track

Ability to simplify difficult problems into actionable and solvable tasks

Data-driven by nature, strong attention to detail, and obsessed with process improvement

Comfortable learning and adapting to new concepts and using new tools

Self-motivated, energetic and driven individual with the ability to learn new skills and grow with the role


Fonte: Learn4Good



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