Customer Support Trainee - Virtual Epc

Customer Support Trainee - Virtual Epc

Nokia Bell Labs

Customer Support Trainee - Virtual Epc

Detalhes da Vaga

Nokia is aglobal leader in the technologies that connect people and things. Withstate-of-the-art software, hardware and services for any type of network, Nokiais uniquely positioned to help communication service providers, governments,and large enterprises deliver on the promise of 5G, the Cloud and the Internetof Things.
Servingcustomers in over 100 countries, our research scientists and engineers continueto invent and accelerate new technologies that will increasingly transform theway people and things communicate and connect.
Nokia is anequal opportunity employer that is committed to diversity and inclusion.
AtNokia, employment decisions are made regardless of race, color, national orethnic origin, religion, gender, sexual orientation, gender identity orexpression, age, marital status, disability, protected veteran status or othercharacteristics protected by law.
Traineeship - Cloud Customer Support
You will be part of the team within NOKIA IONSBU organization as a Trainee support delivering worldwidecare services for Virtual EPC, also known as Nokia Cloud Packet Core.
The trainee will bein charge of assisting in customer network issues requiring a globalunderstanding of mobile networks.
Technical Focus - You will develop competencies on:
- CloudManagement Systems (CMS) such as VMware vCloud, OpenStack, CloudStack
- HPServers, Citrix, Network protocols and IETF Standards
-Virtual Private Network L2 and L3 solutions (Routing/Switching protocols)
- Willlearn and understand 3GPP standards
- 5Gcore
-Assist in providing Remote Technical Support for the Virtual Evolved PacketCore solutions and associated network elements.
-Collect information and symptoms needed for technical analysis
-Interface, develop and maintain strong relationships with external and internalcustomers, remotely to troubleshoot/ answer questions
-Assist with debugging product installations, resolves product problems byapplying both established procedures and creative alternatives
-Installation and/or commissioning and/or integration activities
-Network expansion activities.
- Softwaremaintenance activities such as SW change planning, On-line SW ChangeService
-Launch, trials and pilot projects support
- Excellent English verbal and written communication skills. Good level of Spanish or Portuguese is a plus.
- Basic knowledge of Linux operating systems
- A “can do” attitude to persist in face of complex work to produce positive results
- Very adaptable with ability to learn new technologies, products, processes
- Studying towards a degree in Computer/Software/Electrical Engineering, Information Technology, Computer Science
- Self-motivated with proven record as a self-starter
- Strong Interpersonal and organizational skills

Fonte: Neuvoo3_Ppc




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  • Linux

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