Customer Support Specialist (M/F) – Matosinhos

Customer Support Specialist (M/F) – Matosinhos
Empresa:

Manpowergroup Portugal


Customer Support Specialist (M/F) – Matosinhos

Detalhes da Vaga

Would you like to have an interesting and exciting job in a growing and innovative sector? Do you like to travel? If your answer is yes, then start working with us!

ManpowerGroup Portugal, world leader in Human Resources services, is looking for an energetic, customer-oriented professional to join our exciting project with our client. You will provide front line customer support by interacting daily with customers via phone, e-mail and forums.

Responsibilities:

Deal directly with customers by phone and email

Respond promptly to customer inquiries

Handle and resolve customer complaints within a 1-2 business-day turnaround

Obtain and evaluate all relevant information to handle inquiries and complaints

Direct requests and unresolved issues to the designated manager or director

Keep accurate records of customer inquiries, interactions, and details of actions taken

Communicate and coordinate with internal departments

Follow up on customer interactions

Troubleshoot technical problems and escalate bug reports to management

Performs additional tasks according to business needs

Requirements:

Fluency in English - both written and verbal

Fluency in one or more of the following languages: Spanish or French or German or Italian.

Excellent customer care skills

Excellent knowledge of MS Office applications and very good typing skills

Good organizational and problem solving skills

Ability to work under targets and with deadline

Sense of discretion around confidential information

Strong time management/prioritization skills and multi-tasking ability

Ability to work independently and in a team, anticipate problems and suggest solutions

Able to handle difficult conversations with patience

Experience in a multinational environment is an advantage

What would be considered as an advantage:

Experience with relevant applications, including but not limited to:

Web-based content management Systems

CRM/Customer Support Tools

Social Media Applications (Facebook, Twitter, etc.)

Hands-on experience with user-generated content (either personally or professionally)

Workplace: Matosinhos – Easy to commute by metro or bus


Fonte: Empregosapo


Área:

  • Outros / Outros empregos

Requisitos