Customer Support Agent (Italian)

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit an Italian speaking Customer Support Agent for their office in Lisbon.
The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time.
1 year contract 

DUTIES AND RESPONSIBILITIES: Respond to customer inquiries via live chat or email, providing troubleshooting and advice.Provide B2B customer support focused on monetization (e.g., optimizing channel revenue and strategies).Stay informed and up-to-date with client policies and guidelines.Assist with account and settings issues (e.g., resolving content ID and rights management concerns).Manage policy, safety, and copyright issues (e.g., understanding ads, navigation, and copyright guidelines).Troubleshoot various problems (e.g., video playback issues, uploading errors, account bugs, and membership concerns).
REQUIREMENTS: Native/fluent in Italian, both oral and written.
Fluent in English (at least B2 level)Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?
Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time OFFER: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowanceShifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09AM - 6PMTransportation allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodationAnd many others!