Customer Support Agent - German/English (M/F/X)

Are you fluent in both German and English?
Do you have a passion for delivering exceptional customer service?
Are you excited about the dynamic world of sports betting and gaming entertainment?
Join our client on their mission to redefine the gaming industry experience!
responsabilidades chave
Your Responsibilities:

Handle customer inquiries efficiently across multiple channels – chat, email, and phone – covering a variety of topics such as Sports, Casino, Poker, and cashier-related issues.
Analyze individual cases and provide tailored solutions to ensure customer satisfaction.
Collaborate with international, cross-functional teams aligned toward shared goals.
Escalate technical issues or customer-reported problems to relevant departments swiftly and accurately.
Follow Standard Operating Procedures and meet agreed service quality standards consistently.

competências
Your Profile:

German proficiency: C1 or higher
English proficiency: B2 or higher
Excellent written and verbal communication skills
Calm and confident when handling diverse customer inquiries, even under pressure
Comfortable in a multicultural and fast-paced environment
Solid computer literacy
Interest in Sports, Casino, or Poker products is a plus

principais benefícios
What We Offer:

A stable, permanent employment contract
Annual gross salary: €22,000 (~€1,571.43/month)
Daily meal allowance: €6.83 per working day
Health insurance coverage
Hybrid work model (2 days in the office, 3 days remote)
Work shifts scheduled from Monday to Sunday, between 7:30 AM – 10:00 PM
Additional perks and benefits!

Don't miss out on this exciting opportunity to be part of a game-changing company.
Apply now and take the next step in your career!
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.