Customer Service For Social Media - English Speaker - Day Shift

World Talent Selection is recruiting English Talent for our prestigious client in Lisbon.

Project:

Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide?

Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users.

Responsibilities:

Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;Provide pre and post-sales support for all self-service products;Provide product and tool support to enhance clients' experience;Identify trends and solve problems facing multiple SMB clients;Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;Provide vital product insights and feedback from customers to engineering.RequirementsProfile:

Familiarity with online advertising products and social media (preferential);+1 year working in a customer support related role (preferential);Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;Availability Monday to Sunday, including rotating weekends;Experienced in Call Center environment / Customer Support role;Ability to multi-task and work under pressure.Offer:

Availability to work from Monday to Sunday, between 6am to 10pm, 8h per day with 2 days off/week;Work in Offices;Excellent work opportunity in a leading multinational company;Stable work and career progression;Intensive training and integration phase;Private health insurance from day one;Contract with: base salary + Christmas and Holiday bonuses + lunch allowance + bonus (due to KPIs);Long-term career opportunities;Free organized sport activities and events.
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