.Your responsibilities and impact as a Customer Service Agent will be:Your mission is to support clients' activities by offering world-class service to their customers.
You will work for one of the most well-known companies in the telecommunication sector.
Your tasks will include:- Answering incoming queries from customers- Identifying issues and providing solutions- Ensuring a high level of customer satisfaction- Recording data in the CRM system- Giving Ad-hoc support- Being a team player and participating in the success of the team and projectSkills, qualifications, and interests you need to succeed in this role:- You have a native level of German.
A good level of English is a big plus.- You are motivated, reliable, and committed to your work in customer service.- Ensuring high quality is important for you.- You have a drive for excellence and professionalism.- You have excellent communication skills.- You are a real team player and willing to work with many other nationalities.What should you expect from living in Lisbon?- Type of contract: a long-term fixed-term contract, renewable.- Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts from 6 AM to 10 PM.- Salary conditions* – 2 options:- Including free accommodation (shared flat, all bills included): 950€ gross per month.- Excluding accommodation: 1350 € gross per month.- Private health insurance directly after contract signature.- *Approx.
20-25% tax – please refer to living costs in Lisbon for comparison with other EU countries' wages.- Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, and yearly two-way flight ticket back to your home country (within the EU).
Help with paperwork, opening a bank account, etc.
upon your arrival.- A company that fully supports you and wants to make your experience great.- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.- A dynamic, open-minded, and multicultural environment, including 82 different nationalities.- A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment.- A company working with top-notch worldwide brands, from various industries including Fashion, Online Marketing, Technologies, Food, etc.- Real career opportunities: the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor roles.Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration.
Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world