At knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!
About the role
We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.
As a Customer Service Associate, you will:
Book home consultations, ensuring efficiency;
Handling emails and calls related to home consultations;
Registration and management of appointment requests;
Controlling and monitoring of home consultations activity in real time;
Coordinate appointments with the triage team and doctors;
Provide feedback to other teams;
Ensuring a positive experience for doctors, customers, and partners;
Clarification on knok subscription plans
About you
To be considered for this role, here are the skills we're looking for:
Computer skills and good ability to use different tools simultaneously;
Good communication and argumentation skills;
Team spirit;
Time flexibility, namely for shifts;
Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business.
Nice to have:
You have previously worked in customer service and/or health care companies
Immediate availability to start functions;
Worked in a fast paced, growing environment, preferably in a technology company
Previous experience in working with healthcare and insurance providers.
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