Customer Management Specialist (F/M/Div)

Are you a data-driven individual with an analytical mindset? Are you eager to work in a fast-paced and dynamic environment, and be part of an international team while building up your skills? If so, this could be the perfect fit for you! We are searching for a Customer Management Specialist to join our team in Porto. Apply now!

Job Description
As a Customer Management Specialist, you will support the Global Customer Management team and be responsible for maintaining high-quality and accurate data across global systems. You will contribute to the foundation of the success of customer master data maintenance and customer portfolio administration.

In your new role you will:
Supportdaily Customer Master Data (CMD) & Customer Portfolio (CPM) operational tasks and requestsin a timely, responsive manner with a high level of service within the same time zone
Undertakeworldwide responsibility for Direct and Distributors End Customer datain our Customer Master Data systems & tool (e.g. SAP & CMD Hub)
Be responsible forCustomer Master Data setup and maintenance, changes and updates in all Customer Master Data systems & tools
Clarify data inconsistenciesreported by internal or external users across all regions worldwide
Performproactive and consistent checksbetween CMD systems and clarification/clearing of data inconsistencies with related departments
Deliver as per assigned tasks related to Customer Portfolio, especially on Channel Transfer requests
ExecutedirectCustomer Master Maintenance in SAP-PIFwith quality data, high level of accuracy in a timely new customer creation (e.g. Sold-To/Ship-To) within the same working day (especially US time zone), andindirect Customer Maintenance in SAP-CRM & Customer Aliasing Table
PerformGolden Main Customers Maintenance in the CMDHub with daily consolidated cases within the same working day
Prepare reportsby collecting, analyzing, and summarizing data and trends
Support and recommendbusiness process improvement projectsto enhance customer satisfaction and streamline efficiency
Assist indefining data scope and objectives, provide preliminary recommendations on potential data processing applications, and assist in the development of business process specifications
Understand thepriority of open issues and provide regular feedbackon progress and problem resolution
Act as thebackup person across the regionsas and when needed

Your Profile
You possess excellent analytical skills and a passion for working with data. You feel comfortable navigating with numbers, drawing insights, and have a keen eye for detail in every situation. You enjoy collaborating in international settings and thrive in dynamic and cross-functional environments.

You are best equipped for this task if you have:
Adegree in Business, Economics, Statistics/Mathematics, International Business,or a similar field of studies
At least1 year of experiencein customer master data, analytics, and process maintenance
Experienceand knowledgein SAP and Tableauor any otherERP/CRM toolswould be an advantage
Good knowledge ofMS Office tools, such as Excel
Adata-driven approachand ahigh data quality mindset
A sense of urgency andattention to detailat all times
A strong andfast-learning mindsetand demonstrate eagerness to develop new skills and expand your knowledge
Effectivecommunicationand interpersonalskills
Experienced/Exposed and able towork across the different regionsand supportmulti-locations with different time zone
Fluency in English –German would be an advantage 

Please send us your CV in English.

Contact:
Carla Almeida,LinkedIn

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

- Welcome to Infineon Technologies Business Solutions in Porto! -
Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company's puzzle, delivering specialized services and innovative solutions.

Together,Infineon Technologies Business Solutionswill continue to shape the future, driving innovation and excellence for years to come.

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
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